Business and management studies

Managing Operations

Module code: N1582
Level 5
15 credits in autumn teaching
Teaching method: Lecture, Seminar
Assessment modes: Coursework, Unseen examination

This module provides you with an understanding of how the fundamental principles of operations management can support the improvement of management performance in both public and private organisations.

During the module, you apply these principles to both manufacturing and service operations.

The module provides you with an understanding of the systemic and interactive nature of operations management problems and their relationship to the external environment.

You develop quantitative and qualitative analytical skills, through guided problem-based activities and case study analysis.

The content of the module covers:

  • operations strategy
  • designing operations
  • organisation design
  • planning and control
  • lean operations
  • project management
  • managing quality and continous process/product improvement
  • managing the supply chain
  • future direction of travel for operations management.

Module learning outcomes

  • Critically review established principles on operations management in a variety of contexts (private and public sector) covering both manufacturing and service based organisations, to enhance organisation efficiency and effectiveness.
  • Critically evaluate the appropriateness of different approaches for improving the management of operations and evaluate the appropriateness of quality management techniques.
  • To defend operations management decisions and approaches using management science analytical techniques and tools appropriate for both manufacturing and service based operations.