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Working from home: what you need to know

Image via Unsplash

Staff in IT Services are currently focusing all our efforts on enabling students and staff to continue teaching, learning and working.

We are developing new solutions and technologies, and updating all our guidance materials for this unprecedented situation. The migration of mailboxes to Office 365 has been completed ahead of schedule in response to the current situation to ensure that all of our staff can continue to work remotely without a drop in performance.

Please make a note of your asset number

IT Services are working on a new solution to enable more staff to access their Sussex working environments from home. To set this up you will need to know the asset number of your individual Sussex desktop computer. We appreciate that a large majority of staff are already working from home, however if you have any colleagues currently working in your office, it would be very useful to ask them to let you know your desktop computer asset number. 

You can find that on the black and silver sticker on the box where it shows the Sussex logo and a bar code. The asset number is the 6 digit number in black just below the bar code. Please make a note of the number and keep it safe – you will need it in the future.

Where to find the guidance you need

Please go to the ITS website for new guidance on:

  • accessing files
  • Office 365
  • calls, chats and meetings

It's worth checking the ITS website daily. The services and guidance will evolve quickly and you should check that you’re using the latest information. Above all, please bear with us. As you can imagine, the IT Service Desk are handling a much higher volume of enquiries than usual, and they are responding as quickly as possible. Contact the IT Service Desk for support by logging a support ticket online or calling 01273 678090.


Box is the replacement for our older University file systems (N and G Drives). In the coming days we will provide much more information about working with files from home.

Webinars: Teaching Online, Learning Anywhere

Register now for a Teaching Online, Learning Anywhere webinar for Sussex staff. The webinars will guide you through the Teaching Online, Learning Anywhere Canvas support site and the basics of teaching online, covering:

  • Preparing your Canvas Module
  • Using Panopto
  • Communications tools in Canvas
  • Using what you already know
  • Where to get more help and support

Each morning and afternoon session will last around 45 minutes, including about 15 minutes for questions. Register for a webinar now.

Removal of desktop computers 

Some staff have removed their desktop computers from the University in order to use them at home. Please do not do this - these machines are not configured to work outside of campus. Instead you can assist ITS with its work by leaving your desktop computer in place and switched on while away from campus.

LoopUp audio and web conferencing

LoopUp is not currently experiencing any major service issues, but in order to maintain the quality of your LoopUp calls it’s worth taking the following steps:

  • Use a fixed line phone if possible. Mobile phones are more likely to be affected by network issues, and off-network VoIP softphones should be avoided
  • Click the join link in the meeting invite, rather than dialling in. LoopUp will then select the most appropriate carrier to use when dialling out to your phone

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By: Sean Armstrong
Last updated: Friday, 20 March 2020

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