IT Services

Director: Jason Oliver

The IT Service Desk team are the front line team in Shawcross that support walk-in, phone and email enquiries.
General: 01273 678090
General Teaching Space (GTS) support: 01273 678022
Digital Engagement

The Digital Engagement team are primary change agents working to transform our business processes and systems to nurture the relationships between IT Services and its stakeholders. The team also helps us to understand and develop the ambitions for our use of digital technologies in education, research, student services and university administration.

Contact: Katie Damen, Assistant Director, Digital Engagement


Strategy & Architecture

The Strategy and Architecture team ensures our strategies, technologies, security and standards support our digital aspirations whilst planning the replacement, upgrades and improvements to our technologies and systems. They also ensure that these are aligned and prioritised around the University’s strategic plans and objectives.

Contact: Peter Collier, Assistant Director, Strategy and Architecture


Project Portfolio Office

The Project Portfolio Office has a focus on change and delivery – to take forward the demands of the organisation and deliver effective projects that transform our effectiveness

Contact: Julie Hamilton, Assistant Director, IT Project Portfolio


Visit  IT Services Project Management Office for more information.

Operations & Research

The Operations team works across the research, teaching, professional services and student groups to manage our product areas, develop and integrate our platforms and applications, and support our communities to ensure outstanding service provision across the operational activity of IT Services.

For Operations, contact Peter O’Rourke, Assistant Director, IT Operations. Email:

For Research, contact Clare Gryce, Deputy Director of IT. Email:


The Infrastructure team works to define, modernise and automate our underlying platforms and network and ensuring that they are optimised to meet the needs of the diverse communities across the University. This includes continuing our journey to the cloud and to advance our approaches to ubiquitous connectivity across our campus.

Contact: Iain McCracken, Assistant Director, IT Infrastructure