Planning and development for Information and Technology Services (ITS) is moving ahead apace. A major report on future systems development has been delivered by consultancy Price Waterhouse Coopers (PWC) and an interim Director is taking up the reins in January, while an executive search process for a permanent appointment is undertaken.
A 10-year ‘road map’ for the development of the University’s corporate information systems has been produced as a result of a major review undertaken in September and October by PWC.
Professor Paul Layzell, Deputy Vice-Chancellor, has direct responsibility for both ITS and the Library. He is pleased with the way in which PWC has achieved a thorough understanding of Sussex’s needs through close and collaborative work with Sussex staff, and the clarity and depth of the report’s recommendations.
The PWC report paves the way for a systematic, long-term process of investment in strategically important IT systems such as finance and human resources, delivering systems that are ‘fit for purpose’ and meet the needs of the University and its business processes.
Paul says: “Robust and modern IT systems are vital for the future success of the University, and this report provides a sound basis on which to plan our investment in those systems. This work will however involve many parts of the University, not just ITS.”
Importantly, PWC make clear that to be successful the ‘ownership’ of systems must rest with those who lead and manage University processes, rather than with ITS. This will be an important element in the development of new and replacement systems to support the University’s work.
The report provides reassurance that the underpinning Oracle system on which the University’s database is built is a sound platform for future development. PWC has however recommended a greater use of external proprietary systems – which should deliver well-crafted and tested functionality.
The report recommends that ITS devotes time initially to getting its systems and processes in place following the Professional Services Review, which recommended structuring ITS around four areas: Client Services, Computing and Multi Media Services, Programme Development Services, and Infrastructure Services.
Paul makes clear this will require discipline and understanding from the University community: “ITS will need to focus its efforts over the coming year and prioritise development work in key systems, rather than seeking to respond to every request for development support.“
To help with this process and with preparing the ground for the long-term developments arising from the PWC report, the University is appointing an interim director, starting in January 2008.
The search for a new permanent director to succeed Trevor Potten is being supported by recruitment consultants Veredus, with a search process starting and adverts expected in the spring term.
For a summary and full copy of the PWC report, see the papers for the Information Services Committee meeting of 12 November 2007, accessible via the ‘Committees’ pages of Sussex Direct.