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Library and ITS make further improvements in response to survey

The Library and IT Services are making improvements to their services following a survey during the autumn term.

A total of 1,271 students and staff – over half of them undergraduates - shared their opinions of IT and library services in December 2016.

Many comments reiterated the importance of stable IT platforms, after problems with file systems caused disruption for students and staff in autumn 2016.

In response, IT Services are already pursuing a number of developments, including a major project to replace the University file systems with a more stable platform, and a new IT Service Centre opening in Shawcross in the spring term, with extended opening hours and more than 140 computers for students. See the IT Services website for more details and updates on the work already under way.

The majority of people were satisfied with the software and capability of campus computers, although there were calls to increase the facilities available for students.

Both students and staff agreed that IT Services offer a good overall service and provide the support they need when using technology.

Satisfaction levels with the Library were also high, with 90 per cent “agreeing” or “tending to agree” that the Library provides a good service overall.

This result maintains the Library’s satisfaction level at 90% or above for the sixth consecutive year including 2011-12, when it jumped from 77% following a £7.4 million refurbishment of the Library building.

Over the last year, Library staff have made several improvements in response to feedback from the 2015 survey.

For example:

  • The provision of an extra 24 laptops for use in the Library increased the overall total to 72.
  • A refreshed and updated Library homepage helps students and staff to find key information quickly and easily.
  • The Library Search interface has been updated to help users locate the items they need, faster.
  • A newly updated Skills Hub site merges the information that was previously available at InfoSuss, Skills Hub and S3 so that it’s in one place.

In addition, the Library and IT Services continue to work together to improve wi-fi coverage within the Library building and to make connections more stable.

The 2016 survey responses identified room for improvement in other specific areas. Invited to suggest one thing that would add value to the Library service at Sussex, respondents made a total of 651 suggestions, with the largest number of comments requesting improvements in the Library’s space and working environment, more computers, a better range and more copies of text books and journals, spaces for eating and drinking, and longer opening hours.

As a result, Library staff are considering a number of further improvements. The Librarian, Kitty Inglis, says: “We aim for continuous improvement to our services and appreciate all the feedback we receive.”

When asked what they most value about the Library, the largest number of respondents mentioned resources - including the range of books, ebooks and journals available.

Other valued aspects include the helpful and knowledgeable Library staff and the study environment (particularly the variety of spaces to work).

The overall high level of satisfaction was replicated across a number of specific areas of the Library’s work:

  • 87% think that the Library provides a good range of online resources
  • 87% feel confident in finding Library resources for research
  • 86% agree or tend to agree that the Library provides a good range of books.

To read a more detailed summary of the results of the 2016 survey, visit the Library’s web pages.

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Posted on behalf of: Library and IT Services
Last updated: Tuesday, 24 January 2017

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