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Posted: Thu 21 Jun 2018, 9:25am.

If you’re a member of Professional Services staff and you’re finding that your computer is running slowly or freezing this morning, please log out and log back in to resolve this.

A change to the storage configuration this morning has caused issues for some users.

If your computer continues to run slowly after logging back in, please contact the IT Service Desk.  

Please include your username, department, the asset tag number of your computer (you’ll find this 6-digit number on a sticker on your computer) and your phone number in case we need to call you back.

Contact the IT Service Desk for support:

Visit us in Shawcross

Log a support ticket online

Call us on 01273 678090

UPDATE: 21 Jun 2018 - 10:47am

We’re continuing to work with our support partners to resolve the issue that’s causing performance issues for staff at the University.

If your computer is freezing or performing very slowly, please log out and log back in.  This process may take some time.

If your desktop computer is working normally then there’s no need to log out.  However, it would be useful to hear from you as part of our diagnostic process.  Please don’t call the Service Desk, but log a ticket and let us know:

• Your username
• Your department
• The asset tag number of your computer (you’ll find this 6-digit number on a sticker on your computer)
• Your phone number in case we need to call you back.

UPDATE: 21 Jun 2018 - 1:03pm

We’ve made progress resolving the issue that’s been affecting desktop performance this morning.  Many users are experiencing an improvement in the performance of their desktop computers.

If your desktop computer is working normally, our advice is that you don’t log out at this point.  Additionally, if your computer has frozen or is running very slowly, we are seeing an overall improvement in performance so please don't log out and wait for your desktop performance to improve.

Some users have logged in and found a black screen, missing icons or missing applications.  This is the result a corruption of your user profile, which can happen if the log-in process is interrupted.  If this happens to you:

1. Shut your computer down
2. Go to another desktop computer and log in.  If you’re able to log in normally then log out again, go back to your own computer and try logging in again.  This may solve the problem with your user profile.
3. If this process doesn’t resolve the problem, please log a ticket with the IT Service Desk.  A member of staff may need to visit your office to resolve this problem.

UPDATE: 21 Jun 2018 - 2:41pm

We continue to see an overall improvement in desktop performance.  If your computer is still running slowly, we simply advise that you wait for it to improve.

As mentioned in previous news, if you’ve logged in and found an error message, black screen, missing icons or missing applications, please try the following steps:

1. Shut your computer down
2. Go to another desktop computer and log in.  If you’re able to log in normally then log out again, go back to your own computer and try logging in again.  This may solve the problem with your user profile.
3. If this process doesn’t resolve the problem, please log a ticket with the IT Service Desk.  A member of staff may need to visit your office.

Unless you have an error message, you should log out before going home tonight.