first posted: Sat 15 Sep 2012, 6:43pm. Last updated: Tue 2 Oct 2012, 10:58am
We experienced some problems with network connections on Saturday 15 September. Since around 4:00pm, new students arriving in residences faced difficulties using the wired internet access in their rooms.
We have made an emergency fix to reduce the effects of the problem and most users should now be able to connect to the internet as normal. However, we estimate that about 20% of connections will still be affected by a residual fault so you may find that you are still unable to connect to the internet or complete the network setup process.
If you are one of the unlucky ones, please take a break and then try again after a while - you are likely to get online eventually and we are hoping to restore the service fully by mid-afternoon on Sunday.
We apologise for all the frustration these problems have been causing, especially on such an important weekend. The IT Service Desk in Shawcross will be open from 10am to 5pm on Sunday 16 September to help with connection problems.
UPDATE: 15 Sep 2012 - 7:22pm
There are continued problems connecting to the internet from wired connections in the residences this evening, Saturday 15 September. Since around 4:00pm, many students arriving on the campus have been unable to connect to the web or complete the network setup process using the network cables supplied in the residences.
It should still be possible to connect to the internet using the wi-fi in the residences - follow the details in the How to connect booklet to get online. This should give you some access, even if the download speed is not so good as the cable connection.
We apologise for the frustration this is causing, especially on such an important weekend and we will restore the wired access to full capacity as soon as we can on Sunday 16 September.
UPDATE: 16 Sep 2012 - 9:37am
There are continued problems connecting to the internet from wired connections in the residences today, Sunday 16 September. Since around 4:00pm yesterday, many students arriving on the campus have been unable to connect to the web or complete the network setup process using the network cables supplied in the residences.
It should still be possible to connect to the internet using the wi-fi in the residences - follow the details in the How to connect booklet to get online. This should give you some access, even if the download speed is not so good as the cable connection.
We apologise for the frustration this is causing, especially on such an important weekend and we are working to restore the wired access as soon as we can on Sunday 16 September.
Internet access using the wired cable connections in residences is now working again for most people but there are some residual issues and you may need to shutdown your computer and restart it before you can connect.
If you still have problems using either wired or wi-fi (eduroam) connections, please come along to the IT Service Desk in Shawcross, bringing your laptop and power supply, and we will help you to get connected. We are open Monday to Friday, 9:00am to 7:00pm.
We apologise for the frustration these problems have caused over the weekend. We've been working to restore as much of the service as we can and we will fix all of the outstanding issues as soon as possible next week.
