first posted: Fri 10 Feb 2012, 11:23am. Last updated: Tue 20 Mar 2012, 10:26am
We opened our help point in the Library at the start of the Spring term.
With so many more computers in the Library, the idea was to provide a chance for people to seek on-the-spot assistance rather than having to phone IT Services or walk over to Shawcross.
So far, numbers of enquiries have been a bit lower than we expected. This might be because at this stage of the year, most people don't need so much help with IT. In fact around a third of the enquiries we dealt with were not even IT-related!
(Chart shows stats from the first two weeks of the Spring term)
What do you think?
Do you use the help point or didn't you know about it? Do you think it's a good idea to have IT support available in the Library?
Subscribe to our latest news mailing list to receive email alerts of updates.