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382
I have forgotten, or don't know my username and/or password. What should I do?


If you have registered a personal email address or mobile phone number, please go to the forgotten password page on Sussex Direct and enter your IT username. You can then ask for a reset password link to be sent to either your email address or your mobile phone.

If you don't know your IT username, or if you have forgotten your password but have not registered a personal email address and/or mobile telephone number in Sussex Direct, please contact the IT Service desk in Shawcross for assistance.

Staff systems

The advice above is for usernames or passwords for Sussex email, Sussex Direct, Study Direct and PC logins to student or teaching computers. If you are a member of staff and need a new password for Web Reports or the Course Management System, please complete the online help request form.

Should I use my username or my username@sussex.ac.uk?

Some systems require your Sussex username, in the form ano123

Other systems require that you add @sussex.ac.uk on the end of your username

Use your username to log in to:

Use your username@sussex.ac.uk (for example, ano123@sussex.ac.uk) to log in to:

  • Desktop computers
  • Most other Sussex systems
  • eduroam (wi-fi or wired)
  • Canvas
  • Microsoft Office
  • Box

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This is question number 382, which appears in the following categories:

Created by Caroline House on 27 July 2001 and last updated by Alexander Butler on 24 August 2018