IT Services
Browse our Frequently Asked Questions (FAQs)
All categories > Email and calendaring
Questions about using email and calendaring clients as well connecting from home or mobile devices.
Sub-categories
AddressesQuestions about Sussex email addresses. | Forwarding, autoreplies and filteringAutomatically sending mail to another address, replying to messages when away from Sussex, processing incoming mail |
Mailing listsSetting up mailing lists for use by groups of people also contains subcategories: | Remote and mobile accessAccessing email from home, campus bedrooms, ISP accounts, abroad and from mobile devices |
Spam, email abuseMisuse of email, unwanted email, other abuse | Other email applicationsEmail programs other than the standard recommended clients also contains subcategories: |
OutlookUsing Outlook with the Sussex mail system also contains subcategories: | Webmail for studentsUse of Webmail facility (Roundcube) |
Webmail for staff and researchers (OWA)Use of Outlook Web App webmail facility for staff and researchers |
- I am a student completing my studies. When will my IT Services account close?
- How do I change my password for email, PC login, Study Direct, Sussex Direct, Mac login, Unix login etc.?
- What are 'headers' in email messages?
- How do I delete email folders?
- What is an INBOX?
- Is there a limit on the size of a mail message?
- Is there a limit/maximum size for my mailbox (INBOX)?
- Does IT Services run a POP mail server?
- What is POP?
- What is IMAP?
- What does MIME stand for?
- How can I copy or transfer mail folders from my Sussex mailstore?
- Is there an easy way to email everyone?
- Email sent by me from an external email account to Sussex addresses is being rejected. I am able to email them successfully using my Sussex account. What is wrong?
- Is it possible for me to indicate that an email message is a reply from a web page that I have published?
- Can I read my Sussex email from a web browser?
- I have received an email with an attachment called winmail.dat of type "application/ms-tnef". My email program doesn't know how to open this. How can I read it?
- I've been asked to forward a message "complete with FULL headers" to help diagnose a problem. How do I do this?
- My mailstore is running out of space. What can I do?
- What is sender verification?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How do I use a third party email service?
- How can I send or receive a file that is too big to attach to an email?
- Why are different SMTP ports used at Sussex for sending email?
- What is the difference between a Role-based Account and a Mailing List?
- Why do I get emails that are from someone with an "rt" address?
- I have received an email asking me for my username and password. What should I do?
- What is "rate limiting"?
- What is a "sigdash"?
- In Sussex webmail, how can I find the email address of a member of staff at Sussex?
- I emailed my work to myself, opened it from the email, made some changes and then saved it but can now no longer find the updated copy - what has happened to it?
- After my email account was transferred to Exchange, I discovered that some messages were missing from my mailbox. What should I do?
- What are conversations and how do I use them in OWA?
- I am both a member of staff and a student. Is my email now on Exchange?
- How to Delete an Address from the Outlook 'auto-complete' List
- Setting up and cancelling automatic replies for email (staff and PhD students only)
- Why do I have to use a passcode and give permission for the University to wipe my mobile phone when setting it up to use the staff/researcher (Exchange) email system?
- Why do I receive an error when attempting to use the "Send E-mail" feature in Word?
- Exchange mailbox quota - an introduction
- When I login to Gmail in Internet Explorer and try to print a message I get a blank page - how can I print successfully?
- Installing digital certificates for secure email (for Windows PCs and Outlook)
- Please help us to help you!
- Adding a signature in OWA or OWA Light
- Setting up Mulberry to use a role-based account
- I've received an email from 'Microsoft Outlook' telling me that my "mailbox is almost full". Is this genuine?
- I have a lot of unwanted emails. How can I delete lots in one go?
- How to transfer address books (contacts) from the student webmail system (Roundcube) to Exchange
- What Sussex email system am I on?
- How can I send and receive encrypted attachments?
- How do I use secure S-MIME email with an Apple Mac?
Updated on 24 July 2013