IT Services

• ITS home
• Help
• Services
• My IT account
• About

Questions and answers

1308

Some of my mailboxes are missing as seen from Pine.

Your existing Pine configuration may not be fully compatible with the Sussex mailstore.   Details of the new mailstore can be found at sussex.ac.uk/its/services/programsandsoftware/emailandcalendar/storage.

You probably need to create a new folder collection in Pine in order to see your mail folders:

1. In Pine, type M to open Pine's main Menu.
2. Type S for the Setup sub-menu.
3. Type L for the collection List sub-menu.
4. If no collections are visible, type A to Add a new collection.  If some collections are visible, go to step 10.

You should now see several field headings; Nickname, Server, Path and View.

1. In the Nickname field, enter a name such as All to denote your entire folder collection.
2. In the Server field, enter mail.sussex.ac.uk
3. Leave the Path and View fields empty.
4. Now enter CTRL-X (hold down CTRL and type X) to exit and save the above settings.
5. To create a Mail/ sub-collection (which is probably where most of your folders are), type A to add a new collection, then repeat steps 5 through 8, except that you should type the name Mail in the Nickname field, and type Mail/ in the Path field.  The other fields should be as above.
6. Now enter CTRL-X to exit and save, then exit the Pine menu completely.

You can choose a folder collection by typing L in the main Pine menu, then using the arrow keys to select a collection.  Note that you will see Mail/ as a folder within your 'All' collection, but the folders in Mail/ itself should be visible within the Mail collection by itself.