New forum created to gain feedback on campus services
The University is to establish a new forum for students and staff to provide feedback on campus services.
The University will be working with a new partner to provide facilities-management services on campus from December. The purpose of this is to improve the services that Sussex provides to students, staff and visitors on campus.
As the University implements those changes, it wants to continue to take in student and staff views and comments. The new forum will offer an opportunity for feedback on non-academic services on campus – of which catering and facilities management are a significant part.
This mirrors the successful feedback processes that already exist for other services such as IT and the Library.
Martin Chalker, Director of Estate Services, said: “We have continued some very positive discussions with the Students’ Union in recent weeks to identify key elements of facilities management where students’ views would be particularly important as implementation of the new service arrangements take place.”
“I want to make sure that student and staff views feed in to how services are provided and the way in which improvements are put in place.
"In particular, together with the Students’ Union, we will be seeking views from students on planned improvements in areas such as safety and security, and operation of a 24/7 helpdesk.”
The process of choosing new partners for facilities management and catering has been under way since May 2012. The University has already appointed its new partner for catering, Chartwells, from the start of this month. The University is now in the final stages of selecting a partner for facilities management.
Details of the forum will be published in October.
The full range of services covered by facilities management is set out online.