This addresses the issue of how to design better writing environments. i shall use the phrase 'writing environment' to mean the writer's surroundings (including resources and writing tools), and also computer-based systems for composing documents. A central claim is that the distinction will become increasingly blurred as the computer continues to accommodate the support more of the writing process. The chapter is written from the perspective of a software designer, but it argues that new designs should be based on a clear understanding of the practices of writing.
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