The University of Sussex

Ghosts in the network: distributed troubleshooting in a shared working environment

Yvonne Rogers

The implementation of networking technology in work settings offers numerous opportunities for improving the transmission of information and the sharing of resources within and between organisations. Its success in integrating distributed working activities, however, rests on how well the users of a network can coordinate their activities with respect to each other. This paper examines the communicative and interactive processes that take place when a typical breakdown occurs in a networked environment. A detailed analysis is presented in relation to the socio-cognitive issues of shared understanding, the transmission of knowledge and distributed problem solving.

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