E-Government increases transparency and improves communication between governments and users. However, users’ adoption and usage is less than satisfactory in many countries, particularly in developing countries.

This is a significant factor that can lead to e-Government failure and, therefore, to the waste of budget and effort.

Unlike much research in the literature that has utilised common technology acceptance models and theories to analyse the adoption of e-Government, which may not be applicable for e-Government acceptance analysis, this research proposes a more comprehensive and appropriate framework called E-Government Adoption and Utilisation Model (EGAUM) for analysing the significant factors that could influence the adoption and utilisation of e-Government in Saudi Arabia, as this is becoming a necessity.

EGAUM was developed based on a critical analysis of the literature on e-Government adoption, in conjunction with insights from several models and theories that are commonly used to analyse the acceptance and usage of technologies including Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) and Unified Theory of Acceptance and Use of Technology (UTAUT). 

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By: Luke Scott
Last updated: Tuesday, 24 March 2015