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Engineers work to fix heating and hot water on campus

Engineers have been working across campus in recent weeks to address ongoing issues with the district heating system.

Engineers have been working across campus in recent weeks to address ongoing issues with the district heating system, which has caused disruption to the availability of heating and hot water facilities in some buildings.

Sussex Estates and Facilities (SEF), who are responsible for maintenance on campus and daily operation of the student residences, have been undertaking urgent investigations and repairs to resolve this matter as a priority.

As a result, heating and hot water have now been restored to a number of affected buildings on campus.

The district heating system is complex, however, and runs under roads, green spaces and buildings. So specialist contractors have been tracing the buried services and assessing the extent of works required to make repairs.  

SEF and the Housing team have worked hard to try and mitigate the impact on students while repair works progress, briefing affected residents and offering alternative provision such as temporary portable heaters and nearby hot shower facilities.

Francine Hill, Deputy Director of Estates, says: “We thank the campus community for your patience and understanding while we have worked to resolve these issues. 

“As the temperatures drop, our complex heating systems can make it difficult for us to meet different people’s expectations of comfortable conditions for living, studying and working.

“We expect the majority of faults to be rectified by the end of October. In three specific locations, SEF building managers are communicating the ongoing issues with building users.”

SEF will continue to monitor the system's performance, to try and prevent reoccurrence of any issues.

If you have any questions or concerns, or you experience a loss of hot water in a non-residential building, please report it to the SEF Service Centre on extension 7777, E service.centre@sef.fm.

Student residents are advised to report any issues directly to their residential porter or Building Manager and, outside office hours, to the York House 24-Hour Reception on campus. Contact details are in the residents’ handbook (provided in each room and electronically in advance of arrival).


Posted on behalf of: Estates and SEF
Last updated: Monday, 28 October 2019

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