Administrative Officer Ref 2927

School/department: Office of Student Complaints, Appeals and Regulations (OSCAR) 
Hours: Full time
Contract: Fixed term for three years 
Reference: 2927  
Salary: Starting at £24,983 and rising to £28,936 per annum
Placed on: 13 February 2018 
Closing date: Tuesday 27 February 2018.  Applications must be received by midnight of the closing date. 
Expected interview date: Friday 9 March 2018   
Expected start date: ASAP

Job description

The Office of Student Complaints, Appeals and Regulations is seeking to recruit a new Administrative Officer. 

The Administrative Officer will support the work of staff dealing with Complaints and Academic Appeals, assisting in the development of fair, transparent and effective student complaints and Academic Appeals policies and procedures, administering Exceptional Circumstances and Reasonable Adjustments claims and preparing recommendations as directed.

They will also provide administrative support for activities to ensure compliance with the Office of UK Visas and Immigration (UKVI) and the Competition and Markets Authority (CMA), and assist with events and committees where required.  The Officer will also be responsible for maintaining and improving office systems in support of their responsibilities.

Applicants should have experience in a similar role, preferably in a higher education environment. Familiarity in administering complaints, appeals or related student claims would be a distinct advantage.

The Administrative Officer will report to the Head of Student Complaints, Appeals and Regulations. Key working relationships include the Academic Appeals Officer, the Academic Development and Quality Enhancement team, and the Student Support Unit.

Download job description and person specification Ref 2927 [PDF 180.91KB]

How to apply

Download our non-academic application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]

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